FREQUENTLY ASKED QUESTIONS
		What does InterActions offer ? Education (eg Raising awareness) Support (eg Inside/outside the workplace) Training (eg On a specific topic to meet an individual's or organisation's needs) Critical Incident Debriefing (eg At times of crisis or trauma with follow up counselling where necessary) Counselling (eg Listening and exploring)    What is Counselling ?   Counselling is a process where you need to discuss your problems on a one-to-one basis in a safe, confidential environment. It also allows you to :- - Talk through a problem/situation to understand it more fully - Explore options for effectively handling the situation - Develop a greater self awareness and skills for coping with the problem - This, in turn, allows the client to take responsibility for their own well-being    What Counselling isn't :   Counselling is not being given solutions, being told what to do or having ideas forced upon you. Neither is it a "coffee and a chat"    What can You expect ?   Someone who will listen to you Someone who will not judge you Someone who will value and respect you    Who seeks counselling ?   Any individual, no matter their age, gender, culture or race. Employers or organisations looking to offer extra support to their employee/client.    When and where would counselling take place ?   At the first meeting, a schedule is agreed which includes, how often, how long and where each session will take place before a review is performed. The venue can be at you home, workplace or our counselling rooms, Contemporary Therapy Clinic.    How much does it cost ?   Each contract is negotiated individually to allow us to consider the different circumstances of each client.    What happens if I can't talk to the counsellor ?   InterActions recognise that there could be problems such as a personality clash. In these situations we will offer the client the choice of working with another counsellor.    Who else would know what I am discussing with the counsellor ?   The counsellor supervisor would know details of your discussions in accordance with the BAC/COSCA Code of Practice & Ethics, however no information is shared without prior consent from the client. Issues may be discussed with other counsellors but no names are given/requested to ensure client confidentiality. Restricted information would be given to employers or GP's if they were the source of the referral.    Can counsellors be trusted ?   YES. All counsellors working with InterActions are affiliated to BAC or COCSA. The Code of Practice and Ethics of these governing bodies therefore bind them. There is also related complaint procedures which safeguard the client.    What types of problems can you help with ?   Personal - ranging from trauma and stress to problems with work collegues Family - Relationships, abuse, violence or any other situation you find yourself having difficulty coping with. Health - including illness/injury that may make life unpleasant or difficult for you or your family.    What other issues can you help with ?   Bereavement - loss/period of grieving - each person is unique therefore loss is coped with differently and also varies in the length of time required. Alcohol or substance abuse - Confidential help can be arranged through GP, hospital or InterActions Financial - to establish whether the problem is critical/minor/temporary and to discuss the various types of assistance available.    What if I have problems at work ?   Problems such as bullying/harassment, sickness, absence, redeployment, redundancy or retirement can be explored and coping strategies agreed to deal with the problems. If you have any other questions or enquiries please do not hesitate to contact us.
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